Before the crew arrives
Getting ready for your roof replacement
A little preparation makes the work easier on your household. Here is what to plan for, what to ask and what happens once we start.
Before your start date
After you sign, your introduction email identifies the people handling scheduling, billing and production. Your production lead calls before the work to walk through the plan. If you have an important date or a concern about access, tell your scheduling contact early.
Make room for the crew
Confirm where trucks, materials and the dumpster will go with your production contact. Move vehicles out of the agreed work area before the crew arrives and keep access clear.
Point out what needs protection
Tell the crew about delicate landscaping, pavers, outdoor furniture and anything else around the house that needs extra care. Confirm the protection arrangements in your proposal before work begins.
Prepare for noise and vibration
Roofing is loud. Move fragile items off walls or shelves where vibration could disturb them, and plan around calls, naps or working from home.
Plan for pets and children
Arrange a calm place for pets and keep children and visitors away from the work area. Ask your production contact which entrance to use while the crew is working.
Confirm access and your contacts
Discuss gates, parking and any access or power needs before the start date. Keep the scheduling, billing and production contact details from your introduction email handy.
What happens during the work
Tear-off and dry-in. We remove the old roofing and check the wood underneath. If we find damaged decking that was not visible during the inspection, we explain what we found and the additional work before proceeding. Underlayment provides secondary protection beneath the new roof covering.
Installation. Our small crews install the roof covering, flashing, vents and other details in the agreed scope. Timing depends on your roof, the work involved and the weather. Your production contact can explain the schedule for your project and any changes.
Cleanup and final inspection. The crew cleans up during the work and sweeps for nails at the end. Production leadership checks the roof and property before we call the job complete. Tell your contact about any concerns so they can be addressed.
Questions before we start
How long will my roof take?
Your production contact will explain the expected schedule for your roof. Roof size, complexity, hidden repairs and weather all affect timing, so use your project’s schedule when making plans.
Who should I contact during the project?
Use the contacts in your introduction email: scheduling for arrival dates, production for the work on your home, and billing for payment questions. If you cannot find that email, call the office.
What should I do about payment and paperwork?
Follow the payment terms in your written agreement and ask your billing contact about arrangements. Keep the contract and paid-in-full invoice together; both are needed to transfer the ten-year workmanship coverage to a future owner.